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1. Eligibility for Returns & Exchanges

Products purchased from Cottonx are eligible for return or exchange within 7 (seven) days from the date of delivery, subject to the conditions outlined below.

2. Free Exchanges

We offer free exchanges on all eligible products. No additional charges will be applied for processing an exchange. Our objective is to provide a seamless and hassle-free customer experience.

3. Refund Policy

For Prepaid Orders:
The full purchase amount will be refunded to the original mode of payment (bank account, credit card, debit card, UPI, etc.).

For Cash on Delivery (COD) Orders:
Refunds will be processed to the bank account details provided by the customer at the time of initiating the return request.

4. Product Eligibility Criteria

A product shall be eligible for return or exchange under the following circumstances:

1. Manufacturing Defect or Damage:
The product has a manufacturing defect or is found damaged at the time of delivery.

2. Incorrect Size Delivered:
The size delivered differs from the size originally ordered by the customer.

3. Incorrect Design Delivered:
The design, pattern, or style delivered differs from the product selected and ordered by the customer.

All return or exchange requests must be raised within 7 (seven) days from the date of delivery and must be supported by appropriate evidence, such as clear photographs of the product and packaging, wherever applicable.