Shopping FAQ's
How long will it take to get my order?
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Most orders are delivered within 3–7 business days. You’ll receive tracking details once your order is shipped.
Do you offer free shipping?
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Yes! We offer free shipping on all prepaid orders aboveRs 1000. For orders below this, standard shipping charges may apply. COD orders may attract a small additional fee.
Can I return a product if I don’t like it?
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Yes, you can request a return within 7 days of delivery, provided the item is unused, unwashed, and has all original tags.
How do I request a return or exchange?
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Just log in to your account → go to My Orders → select the item → click Return/Exchange. You can also email us at (info@cottonx.in)
How long will it take to get my refund?
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Refunds are processed within 7–10 business days after we receive and quality-check the returned product. For COD orders, refunds are done via bank transfer/UPI.
Can I exchange for another size or color?
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Yes, you can exchange for a different size or color (subject to stock availability). If the product is not available, we’ll issue you a refund.
What if I receive a damaged or wrong product?
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We’re very sorry! Please raise a return/exchange request immediately, and we’ll arrange a free replacement or full refund.