Feel your comfort with Cottonx's Executive Polo 240 GSM T-Shirts.
S, M, L, XL
Black, Grey HTR, Moss Green, Sunset, Umber
Shipping & Returns / Exchanges
Shipping Policy
- Orders are processed within 1–3 business days, excluding weekends and public holidays.
- Standard delivery timelines are 3–7 business days, subject to location and courier partner availability.
- Delays arising due to courier operations, weather conditions, or government restrictions shall not constitute non-performance by the Company.
- Shipping charges, if applicable, will be displayed at checkout.
Returns & Exchanges
- Return/exchange requests must be raised within 7 days from delivery date.
- Products must be unused, unwashed, and returned in original packaging with all tags intact.
- Items purchased during sale/clearance events are not eligible for return or exchange unless received in defective condition.
- Refunds shall be processed within 7–10 business days to the original payment method, subject to quality checks. For COD orders, refunds will be issued via bank transfer/UPI.
- Exchanges are subject to stock availability. If unavailable, a refund shall be processed.
- Products found to be defective, damaged, or incorrectly shipped will be replaced or refunded at no additional cost to the customer.
Quick FAQs – Shipping, Returns & Exchanges
- How long will it take to get my order?
Most orders are delivered within 3–7 business days. You’ll receive tracking details once your order is shipped. - Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders above Rs….. For orders below this, standard shipping charges may apply. COD orders may attract a small additional fee. - Can I return a product if I don’t like it?
Yes, you can request a return within 7 days of delivery, provided the item is unused, unwashed, and has all original tags. - How do I request a return or exchange?
Just log in to your account → go to My Orders → select the item → click Return/Exchange. You can also email us at (info@cottonx.in) - How long will it take to get my refund?
Refunds are processed within 7–10 business days after we receive and quality-check the returned product. For COD orders, refunds are done via bank transfer/UPI. - Can I exchange for another size or color?
Yes, you can exchange for a different size or color (subject to stock availability). If the product is not available, we’ll issue you a refund. - What if I receive a damaged or wrong product?
We’re very sorry! Please raise a return/exchange request immediately, and we’ll arrange a free replacement or full refund.
