Sale Terms & Conditions

Welcome to COTTONX. By using our website www.cottonx.in, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

• This Website is owned and operated by COTTONX.
• By accessing or using our Website, you agree to comply with these Terms, our Privacy Policy, and other policies linked on our Website.
• We may update or modify these Terms at any time without prior notice. Your continued use of the Website constitutes acceptance of the updated Terms.

2. Products & Orders

• All products displayed on the Website are subject to availability.
• Colors and images of garments may vary slightly due to screen settings.
• By placing an order, you agree to provide accurate details including name, address, phone number, and payment information.
• We reserve the right to refuse or cancel any order due to stock unavailability, incorrect pricing, or suspected fraud.

3. Pricing & Payment

• Prices are listed in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
• We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD) (where available).
• In case of payment failures, the order will not be processed until payment is confirmed.

4. Shipping & Delivery

• Orders are usually processed within 1–3 business days.
• Delivery time is typically 3–7 business days, depending on the location.
• Shipping charges, if applicable, will be displayed at checkout.
• We are not liable for delays caused by courier partners, natural events, or government restrictions.

5. Returns, Exchanges & Refunds

• Returns/exchanges must be requested within 7 days of delivery.
• Products must be unused, unwashed, and returned with original tags/packaging.
• Certain products (innerwear, swimwear, socks, masks, customized items) are non-returnable due to hygiene reasons.
• Refunds will be initiated within 7–10 business days after quality check. COD refunds are processed via bank transfer/UPI.
• Full details are available in our Shipping & Returns Policy.

6. Intellectual Property

• All content on the Website, including logos, designs, product images, and text, are the property of COTTONX.
• You may not use, reproduce, or distribute our content without written permission.

7. User Responsibilities

When using our Website, you agree not to:

• Provide false or misleading information.
• Use the Website for fraudulent or unlawful purposes.
• Copy, scrape, or misuse any content or data.

8. Limitation of Liability

• We make every effort to provide accurate information and quality products. However, we are not liable for:
  • Minor variations in product color, size, or fabric texture.
  • Losses arising from misuse, negligence, or unauthorised access to your account.
• Our maximum liability shall not exceed the order value paid by you.

9. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal, India.

10. Contact Us

For questions or concerns regarding these Terms, please contact us:
Email: info@cottonx.in
Phone: +91-XXXXXXXXXX
Address: Kolkata